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What’s holding you back on Tabby?
We noticed you signed up for Tabby but haven’t completed a transaction yet. We’d love to understand what’s holding you back so we can make Tabby better for you.
1. How did you first hear about Tabby?
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1. How did you first hear about Tabby?
Someone I know told me about it (friend, family, coworker, etc.)
I saw it on social media (Instagram, TikTok, etc.)
I came across it on a search engine (i.e., Google)
I saw an ad for it
I heard about it in a store
A website offered it as a payment option
Other
2. What made you decide to download and sign up for Tabby?
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2. What made you decide to download and sign up for Tabby?
To learn about Tabby Card
To split my purchases into smaller payments
To access discounts or cashback offers
To find stores that accept Tabby
Other
3. What held you back from completing a purchase with Tabby?
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3. What held you back from completing a purchase with Tabby?
I couldn't find what I was looking for
I had issues in the checkout process
I wasn’t ready to make a purchase yet
I didn’t feel comfortable sharing my payment details
I was unsure about the costs or fees
The store or product I wanted didn’t accept Tabby
I decided to use another BNPL service
Other
Could you share a bit more detail about your answer to Question 3?
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